Conditions

General Terms and Conditions Huid-shop.nl

Version 22 October 2026

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  1. Trader: Clinique Elixir, trading under the name Huid-shop.nl, which sells products to consumers at a distance.
  2. Consumer: the natural person who is not acting for purposes relating to his trade, business, craft or profession.
  3. Distance agreement: an agreement concluded between the trader and the consumer via the webshop, without them being at the same place at the same time.
  4. Cooling-off period: the period during which the consumer can exercise his right of withdrawal.
  5. Right of withdrawal: the consumer's right to withdraw from the distance agreement during the cooling-off period.
  6. Day: calendar day.
  7. Durable medium: any medium, including email, by means of which the consumer or trader can store information and access it later without change.
  8. Model withdrawal form: the European model form in Annex I to these terms and conditions.

Article 2 – Trader's details

  • Name: Clinique Elixir, trading under the name Huid-shop.nl
  • Registered address: Zwart Janstraat 134A, 3035 AZ Rotterdam
  • Email: info@huid-shop.nl
  • Telephone: 010 303 88 79, available on working days from 10:00 a.m. to 5:00 p.m.
  • Chamber of Commerce number: 69167966
  • VAT identification number: NL002478504B45

Article 3 – Scope

  1. These terms and conditions apply to all offers made by the trader and to all distance agreements between the trader and the consumer.
  2. The text of these terms and conditions is available on the website before the agreement is concluded, so that the consumer can read and store it. We will send the terms and conditions by email free of charge upon request.
  3. If these terms and conditions are supplemented by specific product or promotional terms and conditions, in the event of any conflict, the consumer may always rely on the provision that is most favourable to him.

Article 4 – The offer

  1. If an offer has a limited validity period or is subject to conditions, this will be clearly stated with the offer.
  2. The offer contains a complete and accurate description of the products. The images are a faithful representation of the products. Obvious misunderstandings or errors in the offer do not bind the trader.
  3. Each offer contains such information that the consumer clearly understands his rights and obligations upon acceptance of the offer.

Article 5 – The agreement

  1. The agreement is concluded when the consumer accepts the offer and complies with the conditions set out therein.
  2. The trader confirms the order directly by email. As long as this confirmation has not been sent, the consumer may withdraw from the agreement.
  3. The trader takes appropriate technical and organisational measures to secure the consumer's data and payments.
  4. The trader may, within the legal framework, check whether the consumer can fulfil his payment obligations. If the trader has good reasons to do so, he may refuse an order with valid reasons or attach special conditions to it.
  5. By the time of delivery at the latest, the consumer shall receive, in writing or by email: the address to which he can direct complaints, the terms and conditions for exercising the right of withdrawal, information about the warranty and service, the price including VAT and shipping costs, and the model withdrawal form.

Article 6 – Right of withdrawal

  1. The consumer may withdraw from an agreement to purchase a product within 14 days without giving any reason. The trader may ask the consumer for the reason, but the consumer is not obliged to provide it.
  2. The cooling-off period begins on the day after the consumer, or a third party designated by the consumer who is not the carrier, receives the product. If an order consists of several products or shipments, the cooling-off period begins on the day after the last product or shipment is received.
  3. If the trader has not provided the consumer with the legally required information about the right of withdrawal or the model form, the cooling-off period ends twelve months after the end of the original cooling-off period. If the trader provides this information within those twelve months, the cooling-off period ends 14 days after the day on which the consumer receives the information.

Article 7 – Consumer's obligations during the cooling-off period

  1. During the cooling-off period, the consumer shall handle the product and its packaging with care. He may only unpack or use the product to the extent necessary to establish its nature, characteristics and functioning, as would be permitted in a shop.
  2. The consumer is only liable for any reduction in the value of the product if it is the result of handling that goes beyond what is permitted in paragraph 1.
  3. The consumer is not liable for any reduction in value if the trader has not provided him with all the legally required information about the right of withdrawal before or at the time the agreement is concluded.

Article 8 – Exercise of the right of withdrawal and costs

  1. The consumer shall notify the trader of his withdrawal during the cooling-off period via the returns portal, using the model withdrawal form or in another unambiguous manner, for example by email to info@huid-shop.nl.
  2. As soon as possible, but within 14 days after notification, the consumer shall return the product to Zwart Janstraat 134A, 3035 AZ Rotterdam. The return period is met in any event if the consumer returns the product before the cooling-off period expires.
  3. The consumer shall return the product with all supplied accessories, if reasonably possible in its original condition and packaging.
  4. The risk and the burden of proof for the proper and timely exercise of the right of withdrawal rest with the consumer. We recommend keeping the proof of postage.
  5. The consumer shall bear the direct costs of returning the product.

Article 9 – Trader's obligations upon withdrawal

  1. If the consumer notifies the trader of the withdrawal electronically, the trader shall immediately send an acknowledgement of receipt.
  2. The trader shall refund all payments made by the consumer, including the original shipping costs, without delay and within 14 days after the day on which the consumer notified the trader of the withdrawal. The trader may delay the refund until he has received the product or until the consumer has demonstrated that he has returned it, whichever occurs earlier.
  3. The trader shall refund the payment using the same payment method used by the consumer, unless the consumer agrees to another method. The refund shall be free of charge for the consumer.
  4. If the consumer has chosen a shipping method that is more expensive than the cheapest standard delivery, the trader is not obliged to refund the additional costs.

Article 10 – Exclusion of the right of withdrawal

The right of withdrawal does not apply to:

  1. Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery. This applies to skincare and cosmetic products that have been opened or used after delivery;
  2. Products that are perishable or have a limited shelf life;
  3. Products that have been manufactured according to the consumer's specifications or are clearly intended for a specific person.

Article 11 – Price

  1. All prices in the webshop are in euros and include VAT. Shipping costs are clearly stated before completing the order.
  2. During the validity period stated in the offer, prices will not be increased, except in the event of changes in VAT rates.
  3. No additional costs will be charged for any payment method.

Article 12 – Conformity and warranty

  1. The trader guarantees that the products conform to the agreement, the stated specifications, reasonable requirements of soundness and usability, and applicable statutory provisions.
  2. An additional warranty provided by the trader, manufacturer, or importer never limits the consumer's statutory rights.
  3. If a product is damaged, incomplete, or delivered incorrectly, the consumer shall report this as soon as possible to info@huid-shop.nl, preferably with a photo and the order number.

Article 13 – Delivery and performance

  1. The trader shall exercise the greatest possible care in receiving and fulfilling orders.
  2. The place of delivery shall be the address provided by the consumer when placing the order.
  3. The trader shall fulfil accepted orders as soon as possible, but no later than within 30 days, unless another period has been agreed. Current delivery times are stated on the Shipping & Delivery page. If delivery is delayed or an order cannot be fulfilled or can only be partially fulfilled, the consumer shall be informed no later than 30 days after the order. The consumer may then withdraw from the agreement free of charge and is entitled to any damages.
  4. After withdrawal pursuant to the preceding paragraph, the trader shall refund the paid amount without delay.
  5. The risk of damage or loss of products rests with the trader until the moment of delivery to the consumer or to a representative designated in advance by the consumer and made known to the trader.

Article 14 – Payment

  1. The consumer shall pay upon completing the order, unless he chooses to pay later or in instalments via an external provider. In that case, the payment terms and conditions of that provider shall apply.
  2. The consumer shall immediately report any inaccuracies in the provided or stated payment details to the trader.
  3. If the consumer does not pay on time, he shall be given 14 days after a reminder to pay. If he still does not pay, he shall owe statutory interest on the outstanding amount and the trader may charge extrajudicial collection costs within the limits of the Decree on compensation for extrajudicial collection costs.

Article 15 – Complaints

  1. The consumer shall fully and clearly describe complaints about the performance of the agreement to info@huid-shop.nl within a reasonable time after discovering the defect.
  2. The trader shall respond to complaints within 14 days of receipt. If a complaint requires more time, the trader shall send an acknowledgement of receipt within 14 days, indicating when the consumer can expect a more detailed response.
  3. The consumer may also submit a complaint about an order via Trusted Shops if he uses Trusted Shops Buyer Protection.

Article 16 – Applicable law and disputes

  1. Dutch law shall apply exclusively to agreements between the trader and the consumer. This is without prejudice to the mandatory consumer protection of the country where the consumer resides.
  2. If the consumer and the trader cannot reach an agreement, the dispute may be submitted to the competent court.

Article 17 – Amendment of these terms and conditions

The trader may amend these terms and conditions. The terms and conditions applicable to an order at the time it is placed shall always apply.

Annex I – Model withdrawal form

Fill out and return this form only if you wish to withdraw from the agreement. You can also register your return via the returns portal.

To: Clinique Elixir (Huid-shop.nl), Zwart Janstraat 134A, 3035 AZ Rotterdam, info@huid-shop.nl

I/We* hereby inform you that I/we* withdraw from our agreement regarding the sale of the following products*: [product description]

Ordered on* / received on*: [date]

Order number: [order number]

Name of consumer(s): [name]

Address of consumer(s): [address]

IBAN (only if you wish a different refund method): [IBAN]

Signature of consumer(s): [signature] (only if this form is submitted on paper)

Date: [date]

* Cross out what is not applicable.