Return & Refund

Not satisfied with your purchase after all? You can easily return your order. Read below to find out how.

Register your return via our returns portal

Register your return in our online returns portal. It's easy and often cheaper than sending a package yourself.

1. Go to the returns portal.
2. Enter your order number and postcode.
3. Follow the steps in the portal.
4. Pack the products securely and carefully, and send your package.

Register your return →

What is the return period?

You have 14 days after receiving your order to change your mind. Within this period, register your return and send the products back.

Which products can I return?

For hygiene reasons, we can only accept returns of products that are unopened, unused, and still in their original packaging, including any packaging, instructions, and accessories. We can no longer safely resell an opened skincare product.

Do I have to pay return shipping costs?

You are responsible for the return shipping costs. Using the returns portal is often cheaper than sending it yourself. Keep your proof of postage until your return has been fully processed.

When will I receive my refund?

It can take up to 10 working days for us to receive and process your return. After that, the amount will be credited to your account within 2 to 4 working days via the payment method you used. For credit card or PayPal, this can take up to 14 days. Read more in our refund policy.

Product damaged or delivered incorrectly?

Contact us, and we will find a solution together.